Support
How can we help?
Stuck at a gate, running late, or have a question about hosting? Real people reply every day from 7 AM to 11 PM, Manila time.
For drivers
I cannot get into the spot
Check the arrival instructions in your booking first, then message your host from the booking screen. If you cannot reach them within 10 minutes, email us with your booking code and we will find you another spot or refund you.
Someone is parked in my booked spot
Do not block them in. Take a photo, message the host, and email us. We will refund or rebook you.
How do I cancel a booking?
Open the booking in the app and tap Cancel. It is free up to one hour before the start time; after that the service fee is not refunded.
I am running late or need more time
Message your host from the booking. Overstays are charged at the spot's hourly rate, so extend in the app if you can.
For hosts
How do I list my parking?
Fill in the short form on the Become a host page. We email you within two working days to set up photos, hours and arrival instructions.
When do I get paid?
Earnings from completed bookings are paid out every week to your GCash or bank account.
A driver overstayed
Overstays are charged automatically at your hourly rate. Message the driver in the app, and email us if it keeps happening.
Account and privacy
How do I delete my account?
In the app go to Profile, then Settings, then Delete account, or email us from the address on your account and we will delete it within 15 working days.
What do you do with my data?
Only what is needed to run bookings and keep both sides safe. We never sell your personal information. The privacy policy has the details.
When is the app available?
The ParkDito iPhone app is in final testing and coming soon to the App Store. Android follows.